Collection, categorization and processing of the bounce emails are important to keep the list hygienic and to maintain the sender-reputation. The integrated function of Bounce Handling within CampaignsPlus effectively takes care of all. Take a start by integrating the Bounce to Email.
Navigate to Add a Bounce Mailbox
Main Navigation -> Bounce Handing -> Add a Bounce Mailbox
When you configure a mail server, you configure it with a qualified return-path or a bounce email address, a mailbox to which notices of undeliverable messages are sent. To effectively process these undeliverable messages within your lists requires integrating/adding this mailbox with CampaignsPlus account. Here is how the process of adding a mailbox works.
Following set of fields/options are mandatory to integrate/add Bounce Mailbox
Name of the mailbox you have configured to collect the notices of undeliverable emails. This mailbox is also known as Bounce to Email Account, Bounce Mailbox or Envelope From or Bounce Address. Provide the qualified bounce email in this field to proceed.
This needs to be filled with the path to the server where bounce email is hosted. This would help establishing the connection between the software utility and the server to read bounce notices and sets off its processing.
The host or path to the mail server or bounce email server generally looks like mail.yourdomain.com, or the main IP address of the server holding the Bounce to Email Account. Providing the correct path is necessary to establish the connection.
CampaignsPlus uses IMAP or POP3 as access protocols, and later in this process you will select one appropriate. For this field, you would need to provide the opening port according to your choice between IMAP and POP3. The default port for IMAP is 143 and for POP3 it is 110 (Without SSL or Non-Encrypted. However the value can also be other than the default ones, as per your configuration.
Username of the bounce email account, the one that you have given above in the first mandatory field. It mostly appears as firstname.lastname@example.org or can sometimes be a simple value without @ and domain.com. However, the value has to be correct in order to execute the process.
If the folder to receive undeliverable message notices is other than the Inbox, then mention it here. If it is Inbox, then proceed with the default value selected.
The radio button selection is towards the end of the form and it is mandatory to select the right option between the two available. Both post office protocol (POP3) and internet access messaging protocol (IMAP) are the protocols used to access remote server emails.
Both IMAP and POP are different in working mechanism and scope, like the POP3 is somewhat secure as it allows downloading of the emails from the server or checking of the emails using one computer/ device. While the IMAP allows using multiple devices, computers for the same process, therefore select accordingly.
Some of the optional fields are the following.
It is kept as optional because sometime the bounce email isn’t protected by a password. If it is, then providing a right password is necessary to process bounces.
Security certificates are the part of verifying the identity of device or person, if connecting to the bounce server is using self-signed certificate, select “Yes”, in the other case select “No” to proceed. Keeping this at “No” will not validate the security certificate.
Keep the default value “No” selected if you aren’t using encryption, select one of the following methods if you are using encryption.
- TLS- Transport layer security or TLS is security protocol like the SLL that encrypts the file to deliver the mail securely. If the connection to your mail server/bounce server is using TLS to provide communication security, select this option.
- SSL- If SSL is required to connect then select this option.
With two options to select the one you prefer, 1) Yes- if you want to delete the emails from Bounce to Mailbox after getting them processed within Mumara or 2) No- don’t delete emails from Bounce to Mailbox anyway. But if you are selecting this option as Yes, make sure that the Bounce Mailbox or Folder does only contain notification of undeliverable messages, because if there is mix of other emails, delete function will not differentiate and will delete all.
Save or Cancel Details/Preference
You have the following options to complete the process, cancel, save and test the provided details.
Save & Add Another
Get the current details/preferences saved to complete this process, and automatically reopen the same process with empty field values/options to make a new entry.
Save & Exit
Complete the process, get your preferences/ details saved and exit from the process.
Don’t save the details and return by to View Bounce Mailbox page
Another option is there that would help you to test the bounce mailbox details before making it part of your setup. Once you click “Verify Connection” CampaignsPlus establishes a connection to the bounce mailbox server, and tries to login the bounce mailbox using the details you have just provided to integrate it with CampaignsPlus. If it finds the account information valid, it returns with a success message, an error message will appear otherwise.
View Bounce Mailboxes
Bounce mailboxes that were earlier being setup and added to the system using “Add a Bounce Mailbox” are appearing on this page. The page doesn’t only offer a valuable information with regard to currently available bounce mailboxes, but also lets you quickly Configure a new mailbox by clicking “Configure a Bounce Email” at top left area of the table.
Navigate to View Bounce Mailboxes
View Bounce Mailboxes Table
Set of information that the table provides and actions you can perform to manage the current bounce mailboxes.
Rows of the first column have checkboxes that would help selecting records of multiple rows. You can select one or multiple records by ticking the checkboxes.
When adding bounce mailbox, Bounce Email appeared as first mandatory field to start the process with. Rows under this column are showing the value that you provided for this Bounce Email field. It shows the actual email address that was being configured to receive notices of undeliverable messages.
Host field value that you provided during the configuration of Bounce Mailbox, host provides the path to the bounce server.
Username of the bounce mailbox for the CampaignsPlus bounce function to login to the account read the notices of undeliverable message and then process the bounces with the lists.
Which method of the two available protocols specific bounce mailbox is using between IMAP and POP3?
Mostly you will see default ports of IMAP (143) and POP (110) appearing under this column, except for some specific bounce mailboxes that may have a port other than the default ones.
Perform following action to manage the currently available bounce mailboxes
Clicking on the edit button will directly lead you to the page where you will be able to modify the information you have setup earlier.
Clicking delete will result in deletion of the specific bounce account, once you confirm the prompt message asking if you really want to delete the record.
Apart from deleting bounce mailboxes one by one, you can select multiple mailboxes and can opt to delete them by selecting delete under Tools.
Under tools, clicking on Verify Bounce will establish connection to specific selected bounce mailbox and will try to test the current login details. The result of this will appear under a separate column that appears in the view bounce mailboxes table before the column of Actions.